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Terms of Service

Last updated: January 1, 2024

Welcome to Forever Furry 3D. By accessing our website and using our services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing or using our website, placing an order, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Products and Services

2.1 Custom Products

Our products are custom-made based on photos you provide. You understand that:

  • Each product is handcrafted and may have slight variations
  • The quality of your photos affects the final product
  • Colors may vary slightly due to materials and display differences
  • Production times are estimates and may vary

2.2 Photo Requirements

You are responsible for providing clear, high-quality photos of your pet. We reserve the right to request additional photos if the provided images are insufficient for creating an accurate representation.

3. Orders and Payments

3.1 Order Acceptance

All orders are subject to acceptance by Forever Furry 3D. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud.

3.2 Pricing

All prices are listed in USD and are subject to change without notice. Prices do not include shipping, handling, or applicable taxes unless otherwise stated.

3.3 Payment

Payment is required at the time of order. We accept major credit cards and PayPal. Your payment information is processed securely through our payment providers.

4. Intellectual Property

4.1 Your Content

By uploading photos, you grant us a non-exclusive license to use those images for the purpose of creating your custom products. You retain ownership of your original photos.

4.2 Our Content

All content on our website, including text, graphics, logos, and images, is the property of Forever Furry 3D and is protected by copyright and trademark laws. You may not use our content without written permission.

4.3 Product Photos for Marketing

We may request permission to use photos of completed products for marketing purposes. This is optional and will only be done with your explicit consent.

5. Shipping and Delivery

Shipping times and costs are estimates and may vary. We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control. Risk of loss transfers to you upon delivery to the carrier.

6. Returns and Refunds

Our return and refund policy is detailed on our Returns & Exchanges page. By placing an order, you agree to the terms of that policy. Custom products may have different return eligibility than standard retail items.

7. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid for your order
  • We are not responsible for emotional distress related to pet memorials
  • We do not guarantee that our products will meet all expectations

8. Indemnification

You agree to indemnify and hold harmless Forever Furry 3D, its officers, employees, and agents from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of any rights of another party.

9. Dispute Resolution

Any disputes arising from these terms or your use of our services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will be conducted in Louisville, Kentucky.

10. Governing Law

These terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict of law principles.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective upon posting to our website. Your continued use of our services constitutes acceptance of the modified terms.

12. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13. Contact Information

For questions about these Terms of Service, please contact us:

  • Email: legal@foreverfurry3d.com
  • Phone: 1-800-FURRY-3D
  • Address: 123 Pet Lane, Los Angeles, CA 90001