7-15 Business Days Global Delivery | 100% Satisfaction Guaranteed

Shipping Information

Everything you need to know about shipping, delivery times, and getting your custom pet products.

Free Shipping

On all orders over $100 within the USA

Worldwide Delivery

We ship to over 100 countries

Secure Packaging

Carefully packaged to ensure safe arrival

Production Times

Because each product is custom-made just for you, production time is required before shipping. Please allow the following times for creation:

ProductProduction Time
Custom Plush Clone (Original)4-6 weeks
Custom Plush Clone (Huggable)4-6 weeks
3D Pet Desktop Figurine3-4 weeks
Custom Pet Golf Headcover3-4 weeks
Custom Pet Pajamas1-2 weeks
Pet Silhouette Jewelry1-2 weeks
Custom Pet Portrait1-2 weeks
Phone Cases & Accessories5-7 days

* Production times are estimates and may vary during peak seasons. Rush production is available for some products.

Shipping Methods & Delivery Times

Once production is complete, your order will be shipped using one of the following methods:

Shipping MethodDomestic (USA)InternationalCost
Standard Shipping5-7 business days10-21 business daysFree over $100
Express Shipping2-3 business days5-10 business daysFrom $19.99
Priority Shipping1-2 business days3-7 business daysFrom $29.99

International Shipping

Countries We Ship To

We proudly ship to over 100 countries worldwide including:

  • United States, Canada, Mexico
  • United Kingdom, Germany, France, Italy, Spain
  • Australia, New Zealand
  • Japan, South Korea, Singapore
  • And many more...

Customs & Import Duties

International orders may be subject to import duties and taxes, which are determined by your local customs office. These charges are the responsibility of the recipient.

We cannot predict or control these charges. Please contact your local customs office for more information about potential fees.

Order Tracking

How to Track Your Order

  1. 1Once shipped, you'll receive an email with tracking information
  2. 2Click the tracking link in your email to view status
  3. 3Or log into your account to view all order updates

Shipping Partners

We work with trusted carriers to ensure your order arrives safely:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx
  • DHL (International)

Questions About Shipping?

Our customer support team is happy to help with any shipping questions.

Contact Us