7-15 Business Days Global Delivery | 100% Satisfaction Guaranteed
Your satisfaction is our top priority. Learn about our hassle-free return and exchange policy.
We stand behind every product we create. If you're not completely satisfied with your custom pet product, we'll make it right - whether that means adjustments, a replacement, or a full refund.
Email us at support@foreverfurry3d.com or use our contact form within 30 days of receiving your order. Include your order number and photos showing the issue.
Our team will review your case within 1-2 business days. We may ask for additional photos or information to better understand your concerns.
Depending on your situation, we'll offer a remake, adjustment, exchange, or refund. We'll work with you to find the best solution.
Refunds are processed within 5-7 business days. Remakes enter production immediately and follow standard production times.
Refunds are issued to the original payment method used during checkout. We cannot refund to a different card or account.
Need a different size or want to switch products? We're happy to help with exchanges when possible:
Our customer support team is ready to help. We'll make sure you're completely satisfied with your experience.
